MENU

faq

For purchase goods

  • What brands do we buy?

    Major luxury brands such as Louis Vuitton, Chanel, Hermes, Prada, Gucci and etc. for bags and Rolex, Omega, Tag Heuer, Cartier and etc.

  • Do we buy any other branded products apart from bags and watches?

    We also buy accessories such as wallet and key case, necktie, scarf, sunglasses and jewelry. Please ask our staffs for more details.

  • How do we calculate the buying price?

    We calculate the price based on products’ popularity and conditions, using Japanese market as a reference.

  • Do we buy products without guarantee card or accessories?

    Yes, we inspect your products even without guarantee card or accessories. However, price could lower without guarantee card and accessories and there might be a case that we cannot accept your products.

  • Are there minimum pieces if I want to sell my products?

    We buy from 1 piece. Buying price will be calculated based on the actual condition. Thank you for your understanding.

  • What should I do if I want to sell something to MaXGUY TOKYO?

    Please bring the products you would like to sell together with your ID card. Please see more details on the buying process page.

  • How long does product inspection take?

    It depends on the product as we calculate price based on current market trend.

Others

  • What store is MaXGUY TOKYO?

    MaXGUY TOKYO is a store selling and buying branded bags and watches. * For more information, please see here

  • Is there minimum age requirement for selling products to MaXGUY?

    We accept product only from customers aged 20 years old and above.

  • Can I cancel the sale after product inspection?

    Yes. If you are not satisfied with our price or service, you can take your products back. However, once the written sales agreement is made, it is not possible to cancel.

  • How would we do with products of which price cannot be calculated?

    For those products we cannot buy, we will give them back to customers.

  • Is there any MaXGUY TOKYO store in Japan?

    There are 79 stores under MaXGUY Group throughout Japan (As of August 2017).

  • Why should I buy from MaXGUY TOKYO?

    All of the product in our store were well selected by Japanese professional and with our experiences we gained over the past 10 years from more than 100 branches located in Japan, we can guarantee you both quality and satisfaction our products. * For more information, please see here

  • Are products exchangeable?

    Products are neither refundable nor exchangeable. However, if you find any defects, please feel free to consult our staffs.